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Return Policy


How we ship/return/deliver the products you buy from our store



For deliveries within Cyprus (domestic) we offer FREE delivery for purchases above €100. Free delivery will be shown to your cart either by changing the quantity in your cart or before the add to cart process providing quantity on the item’s single page.

Delivery Options

  • Home Delivery: Deliveries within Cyprus cost €3.00 and are delivered to your home.

Ways to Order

  1.  Shop online at on your desktop, tablet or mobile.

  2.  Call at 00357-22350526 for phone order

  3.  Visit our shop

How to Pay

  • Cash upon delivery

  • We accept payment by American Express, Credit Card, Debit Card, Discover, Diners Club, JCB, VISA, VISA Electron, MasterCard and PayPal account.


No direct payment processors are set for paying with the above payment methods, but you can still be redirected to PayPal and pay using the above methods except PayPal account still using PayPal’s checkout page.

Delivery Time

Orders should arrive within 2-7 workdays after we have received payment, but may vary depending on the destination. General Flooring is NOT responsible for any delays of your package during taxi delivery, we have NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment, due to unforeseen circumstances not controlled by us.

Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are called upon to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is acceptable in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by We cannot be held responsible for consequences due to delivery delay or loss of your parcel caused by carrier.

Returns and Cancellations

We offer returns for all products within 7 (seven) days of delivery or pickup. By accessing our website and/or placing orders, you are accepting and consenting to the practises described in this returns and cancellation policy, in the terms and conditions and in the privacy policy. 

You may return your product/products providing that you follow the following guidelines:

  1. Notify us of the product/products return by phone [Support: +357 22350526] or by email within 7 (seven) days of delivery.

  2. Items will only be accepted if the item is unopened, unused, in its original packaging. 

  3. Return at our shop within 7 (seven) days from delivery or pick up date, along with the receipt of purchase. Return by using our courier service who can only collect during the daytime on weekdays (not weekends or Bank Holidays) within 7 (seven) days after the item is shipped or picked up. Please note that the customer ("you") is responsible to pay the costs of delivery for the product return. The product can be exchanged with voucher of equivalent value or with other product of equivalent value. In the case of higher value product, you will have to pay the difference between the amounts. 

  4. We will not accept any product returns in the case that more than 7 (seven) days have passed after the shipment or the pick up of the product.  

You may cancel your order providing that you follow the following guidelines:

  1. If you have chosen to pick-up from General Flooring Store, you can cancel your order at any time up to 2 (two) working days, after the order confirmation date, by calling +357 22350526.

  2. If you have chosen the Home Delivery, you can cancel your order at any time before the product is handed to the delivery service. Although, you can return the product following our Returns Policy. You can cancel your Home Delivery, by calling +357 22350526, during the store opening hours.  

Force majeure

General Flooring is not responsible for delays in carrying out orders (delivery included) due to circumstances not attributable to us. For example due to fault or major majeure that will be entitled to an extension of time for carrying the order out. I.e. In case of strikes, acts of terrorism, war, problems on suppliers / transports / production, fluctuations in exchange rates, governmental or legislative acts and natural disasters. Should such incidents last more than 2 months, either contracting party without compensation may terminate this Agreement.


All courier deliveries are fully insured. In the unlikely event your order arrives damaged, claims should be made by email or by phone [Support: +357 22350526] within 48 hours of receipt.

Lost or Damaged Items

You understand and agree that General Flooring shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. We will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

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