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How we use your information at


General Flooring (“us”, “we”, or “our”) operates (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We respect your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation (EU) 2018/679 and other applicable privacy laws.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Your rights

Under the General Data Protection Regulation (EU) 2018/679 applicable from 25 May 2018 you have the following rights with regards to the personal information we hold about you:

  • the right to access the personal information that General Flooring holds about you at any time;

  • the right to ask General Flooring to update and correct any out-of-date or incorrect personal information held about you;

  • the right to opt out of any marketing communications that General Flooring may send you;

  • the right to request to erase your personal data.

What is Personal Information?

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal information from you when you use our Services.

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, write a review on our products, or when you otherwise correspond with us.



What type of information do we collect?

List of data we collect through the website during Customer Checkout.

  • First Name

  • Last Name

  • Country

  • Street Address

  • Town/City

  • State/County

  • Postcode/Zip Code

  • Email Address

  • Phone number

  • Order Notes

Contact forms - We collect the following:

  • Full name

  • Email

  • Phone

  • Subject

  • Message

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

List of Cookies placed and used on General Flooring.

Targeting, Advertising and Analytics

General Flooring uses cookies from third-party partners such as Google and Facebook for advertising, marketing and traffic monitoring purposes.


Google Analytics

We use these cookies to display promotional content to you on other sites and over the internet. We may also share behavior related data with others as well as people within the our team to show targeted advertisements and monitor your way through our website. We additionally use cookies that offer us the ability to display Targeted Ads based on your behavior in addition to which ads are see by users and how many times an ad has been seen.

Google AdWords

  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites.

  • Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

  • Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for personalized advertising by visiting

Facebook pixel

We use Facebook Pixel as part of our site third-party services. Facebook Pixel uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a Facebook account or are logged in. We use these cookies to offer targeted ads on the Facebook network and Facebook related networks. We also use the information harvested to monitor the performance of any Facebook advertising campaigns.

You can control cookies placed by Facebook

Do it from your browser

We don’t have full control over cookies placed by third-parties but we do our best to provide a cookie free environment on our website.

See what cookies are used and how to manage them properly by visiting All About Cookies

The following links explain how to access cookie settings in various browsers:

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

General Flooring has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Contact us

To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us by sending an email to

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